Page 10 - Complaints Policy & Procedures Sep20

 makes unjustified complaints about staff who are trying to deal with the issues, and seeks to have them replaced;
 uses threats to intimidate
 uses abusive, offensive or discriminatory language or violence
 publishes unacceptable information on social media or other public forums.
Whenever possible, the headteacher or chair of local governing body will discuss any concerns with the complainant informally before making a judgement that their complaint is unreasonable.
If the behaviour continues the headteacher will write to the complainant explaining that their behaviour is unreasonable and asking them to change it. For complainants who excessively contact the Trust causing a significant level of disruption, we may specify methods of communication and limit the number of contacts in a communication plan. This will usually be reviewed after 6 months.
In response to any serious incident of aggression or violence, the concerns and actions taken will be put in writing immediately and the police informed. This may include banning an individual from our school site.
7. Barring from the School Premises
Although fulfilling a public function, schools are private places. The public has no automatic right of entry. DCAT will therefore act to ensure they remain a safe place for pupils, staff and other members of their community.
If a parent’s behaviour is a cause for concern, the headteacher can ask him/her to leave school premises. In serious cases, the headteacher or the Trust can notify them in writing that their implied licence to be on school premises has been temporarily revoked subject to any representations that the parent may wish to make.
Anyone wishing to complain about being barred can do so, by letter or email, to the headteacher or chair of the local governing body. However, complaints about barring cannot be escalated to the Department for Education. Once the school’s own complaints procedure has been completed, the only remaining avenue of appeal is through the Courts; independent legal advice must therefore be sought.
DCAT Complaints Policy and Procedures
September 2020 Page 6 of 18