Page 13 - Complaints Policy & Procedures Sep20

 from complainants unconnected with the school
These will be addressed by publishing a single response on the school's website which complainants will be directed to. Complainants will be signposted to the Department of Education if they're dissatisfied with the response.
10. Withdrawal of a complaint
If a complainant wants to withdraw their complaint, we will ask them to confirm this in writing.
10. Recording of complaints
Schools will retain records relating to complaints in line with the Trust retention of records policy. This will include action taken by the school as a result of those complaints (regardless of whether they are upheld) – including:
 recording the progress of the complaint and the final outcome
 recording whether the case progressed to a panel hearing
 recording the action taken by the school or the trust, regardless of outcome
 determine who is responsible for these records and make sure the data is kept secure
DCAT Complaints Policy and Procedures
September 2020 Page 9 of 18