Page 20 - Complaints Policy & Procedures Sep20

Appendix 2 - Model Complaint Form
This form can be used by any person making a complaint about the operation of the academy which is not covered by an alternative specific procedure. Complaints will most often come from parents or carers but may also come from pupils/students or members of the public, e.g. academy neighbours.
Anyone receiving this form should be advised verbally that help in completing it is available from the academy. A member of academy staff who is familiar with the process should be nominated to give help.
If it is appropriate for a member of staff to look into this complaint, it should be returned to the Headteacher.
If it is appropriate that it should be dealt with by a Governor, it should be returned to the Clerk to the Governors at the academy.
DCAT Complaints Policy and Procedures
September 2020 Page 16 of 18