Page 4 - Complaints Policy & Procedures Sep20
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Establishing a complaints panel:....................................................................................................................13 Remit of the panel...........................................................................................................................................13 General Principles............................................................................................................................................14 Exceptional circumstances.............................................................................................................................14 Writing the decision letter............................................................................................................................15
Further Recourse.................................................................................................................................................15
Monitoring Complaints.......................................................................................................................................15 Appendix 2 - Model Complaint Form..................................................................................................................16
DCAT Complaints Policy and Procedures December 2019 – Updated August 2020
